Shipping policy

shipment processing times

Typically, all orders are processed within 24-48 hours. Orders are not shipped or delivered on weekends or holidays. However, if we are experiencing a high volume of orders, shipments may be delayed. For significant delays, we will notify you via email or telephone.

delivery time

The estimated time of delivery is within 3-5 days for orders within the US. Currently, we do not offer shipping outside the US. 

tracking number 

Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you click to enter your tracking information will be available to you.

cancel order

You are able to cancel your order within 24 hours from placing it before the order is shipped out for a full refund. All you need to do is email us at support@izireot.com to cancel within the time period described above. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. 

My order arrived damaged or it's missing. What do I do?

If you receive a broken or damaged, defective or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.

If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For additional assistance with your missing order, you can contact us support@izireot.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. 

wrong item

In case you received the wrong item by mistake, we apologize. Please let us know as soon as possible so we are able to send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. For additional assistance with your order, you can contact us at support@izireot.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.